Customer Service

Shipping & Delivery

We usually deliver any order in 2-3 days. However, if the product has to be ordered from supplier, We will contact you by email to inform you and advise with the estemated delivery date. 

Privacy & Security

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your:

  • Name
  • E­mail address
  • Mailing address or
  • Phone number

You can see full Privacy Policy here

Returns & Replacements

We offer 14 days return policy. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Click here to see more details 

Ordering
You are welcome to place your order with any available method, Online, Phone call, Whatsapp message. However the first option will be preffered since you can easily see and select the product and its color/power and make sure all goes in right way. 

Payment, Pricing & Promotions
We provide cash on delivery, Credit Card and Paypal payments for the United Arab Emirates and GCC countries. For all other countries Credit Card
Payment and Paypal.

Viewing Orders 
This option is very handy to track your orders history, you can also reorder one of the past orders in a click, please note that this feature requied to be registering in the website which is totally free. 

Updating Account Information
Wether you wish to change the delivery address or the contact number, you can always update your account information. In case you forgot the account passport, you can request new one anytime you like.